None record related Broadband question...sorry!

[Campag Record]

Just moved house and one of the seemingly common "dangers" is the problem of getting reconnected to broadband at your new address (I know Mr Sayers and Imperial Mao know this problem all to well!)

Anyway, keeping it brief I can't get connected to the internet via the telephone point in my bedroom. The main telephone point in the hall works as does the kitchen. My room and another bedroom don't work, although the phones work fine. Anyone know if this would be a BT fault or perhaps a fault with the wiring on the two bedroom points (they have recently been installed by two different qualified electricians).

I've rang my Internet provider about 5 times now and I can't quite make out from the "technical advisers" whether its a problem that BT need to sort out or whether its the fault of the electricians making a balls-up of the wiring?

My head hurts and don't get me started on why my TV/DVD Recorder reception doesn't work properly

Any experts out there? Cheers.

[antwhiplash2]

The usual moving house nightmare.
The only thing i can add is that a guy who sells & repairs computers once told me that you should get your broadband with the same people who supply your telephone service. The reason is that with 2 different companies they will just blame each other for any problem, if you just use one then obviously they can't blame anybody else.
I didn't take his advice, BT broadband is sooo expensive.

[Campag Record]

Yep, I'd been advised the same thing to. Shocking really when these major companies make such a big deal of customer care being top of their agenda when in reality they don't give a toss.

Thanks for the advice anyway.

[mr sayers]

i know how you feel mate i had to suffer the same thing . hope this matter gets resolved real soon for you.

[piglit'n'rolf]

From how you describe it I would suggest that it is the repeaters (the extra boxes) that are causing the problem if the Broadband connection can actually make it as far as the first box in the house. BT will probably not show much interest in the wiring beyond the initial box. I would go back to whoever did the extra wiring and ask them to come back (under warranty) and demonstrate the full functionality of what they have installed.

[Campag Record]

From how you describe it I would suggest that it is the repeaters (the extra boxes) that are causing the problem if the Broadband connection can actually make it as far as the first box in the house. BT will probably not show much interest in the wiring beyond the initial box. I would go back to whoever did the extra wiring and ask them to come back (under warranty) and demonstrate the full functionality of what they have installed.

Well the brother-in-law did one of them so that shouldn't be too much of a problem.....or it could cause a family rift as I question the quality of his workmanship! Either way, I'm willing to take that chance

Thanks for the advice.

[Ziggy_Stardust_72]

Hi

I have had this problem, The ISP should always tell you to connect to broadband via the master socket and not the slaves. So the best thing you could do is buy a wireless router and plug that in. Bingo problem solved. and a lot cheaper than getting someone to rewire the internal wiring in your house.

[alanmck]

Hi

I have had this problem, The ISP should always tell you to connect to broadband via the master socket and not the slaves. So the best thing you could do is buy a wireless router and plug that in. Bingo problem solved. and a lot cheaper than getting someone to rewire the internal wiring in your house.

what he said.

the only other thing to say is:

1.just make sure you plug the wireless router into the master socket, and
2. make sure that you plug all other devices that use the phone line (tivo/ sky, telephone, etc) via micro-filters, as if you plug them direct into any of the slave sockets you've got around the house, they can screw with the signal quality.

[eagerbeaver]

Hi

I have had this problem, The ISP should always tell you to connect to broadband via the master socket and not the slaves. So the best thing you could do is buy a wireless router and plug that in. Bingo problem solved. and a lot cheaper than getting someone to rewire the internal wiring in your house.

You should be able to connect to your broadband via any correctly-wired socket on a correctly-wired circuit. You don't have to use a specific (eg master) socket providing everything is working properly.

Usual to fit microfilters to all live sockets whether they have phones connected or not.

Wireless router/modem would be an alternative but you then need to equip every computer with a wireless transceiver (about £20/pop) if not already fitted.

and yes I am a techie!

[Campag Record]

Thanks a lot for all the advice chaps....much appreciated.

I certainly was just plugged into a "slave" socket at the last house and had no problems at all.

I'll either get the brother-in-law to check his wiring or go wireless. I can't be doing with sitting at the kitchen bench for much longer!

[mr sayers]

Thanks a lot for all the advice chaps....much appreciated.

I certainly was just plugged into a "slave" socket at the last house and had no problems at all.

I'll either get the brother-in-law to check his wiring or go wireless. I can't be doing with sitting at the kitchen bench for much longer!

well it will have its benefits especially round meal times!

[Campag Record]

But I don't want to get tomato sauce on me keyboard!

[mr sayers]

But I don't want to get tomato sauce on me keyboard!

fair point!