aimed at anyone who regularly sells records.
sold a fairly expensive record to a guy in europe, who's e-mailed me to say the package arrived damaged with the record smashed inside (obviously not like that when i sent it).
what's the general rule on situations like this? should i tell him to contact his postal service and make a claim? or can i do it here, if he returns the package? assuming he's being honest, i can't see how you can determine which postal system it happened in.
comments appreciated as this is the first time i've encountered this kind of issue.