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Royal Mail 'Actual Loss'

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  • Royal Mail 'Actual Loss'

    Just for information really- in case you weren't aware of this and are as unbelievably naïve as I obviously am!

    I just bought a record through the post. Just a 7", not expensive. It didn't arrive. Told seller. He didn't quibble but complained about Royal mail only wanting to give him £3.60 for missing packages. What's that all about I asked him. Surely you just print out the discogs invoice and that's proof of how much you sold it for. Oh no, he says. You have to have a receipt showing what you paid for the record. If you can't prove what you paid for it you just get 6 first class stamps. Even worse he pointed out that if you bought a record for £12 and sold it later for £50 Royal Mail would only ever pay you the 'Actual Loss' ie. £12- as long as you have the receipt, of course. I had no idea. This also begs the question why would you bother paying any kind of insurance for the value of a record, say £30, if they're only going to give you the £3.50 it cost you back in 1975- as long as you've got the receipt. I looked it up on the Royal Mail site and it seems he's right.
    "You don't want to kill the cash donkey"

  • #2


    so this is worthless for the post office?
    All the Wolpertingers

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    • #3
      The Post Office have no truck with the grip and flip. They do not dig.
      Spirit Duplicator—collectable, charming, affordable... and also socially networked on FB / Twitter / Instagram.

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      • #4
        Originally posted by Cacapo View Post


        so this is worthless for the post office?
        I don't know. The chap I bought from has had several bits go missing lately and he said unless you could show what you'd paid for the item you'd only get £3.60 in stamps and that this is what had happened to him. He was going to get someone to give him a receipt for £5 so he could claim on this record (it was new). Reza posted here saying he hasn't had that problem but that post has gone. They are probably both right but I did have a quick look and they do have this thing called 'Actual Loss' and this seller had fallen foul of it a few times lately.
        "You don't want to kill the cash donkey"

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        • #5
          Originally posted by Shere Khan View Post
          I don't know. The chap I bought from has had several bits go missing lately and he said unless you could show what you'd paid for the item you'd only get £3.60 in stamps and that this is what had happened to him. He was going to get someone to give him a receipt for £5 so he could claim on this record (it was new). Reza posted here saying he hasn't had that problem but that post has gone. They are probably both right but I did have a quick look and they do have this thing called 'Actual Loss' and this seller had fallen foul of it a few times lately.
          I have done a couple of 'lost' claims in the last year, got back the full value by submitting a print out of the Discogs invoice with the paperwork. Guessing your man ain't filling the forms out with the right level of verve and panache.

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          • #6
            Yes sorry , I said I got that 6 first class stamps fob you off thing on a lost tracked item, I got straight on the phone and got an apology and a cheque in the post within couple of days, you've just got to chase them

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            • #7
              Well I've clearly been lucky because up to now I haven't lost anything I've posted- I hope this is not one of those, "England are all over the Australians, they can do no wrong", moments, which is generally followed by an England batting collapse- and I did say to him surely a print out of the paypal receipt should suffice, but he said it hadn't worked for him yet. Equally looking it up I found other people saying the same as him but, should it happen to me, I shall just be terrier-like in my pursuit of reimbursement with the words of the VG+ massive ringing in my ears, and pushing me on.
              "You don't want to kill the cash donkey"

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