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  • NRR: Yahoo email hack help!

    Hi

    Sorry for putting this up here, but I'm hoping one of the more tech savvy users can help.

    My primary email address is [email protected] email I've had for probably a decade.

    It's BT/Yahoo and when I read about the ahoo hack I thought I'd go in and change my password.

    Problem is when I followed the instructions on BT's website it didn't recognise my address.

    I then rang them up and after sitting on the phone for an hour I got through to a bloke who told me my account was 'inactive' and to change my password I'd have to sign up to BT's premium email service for £5 a month!

    When I told him I didn't want to do that he said that I wouldn't be able to change my password, BT would take no responsibility if I got hacked and my account was probably going to be cancelled anyway.

    I then asked if I could sign up to change my password and then cancel afterwards to which he replied 'I can see what you are trying to do here sir' and hung up on me.

    I really want to sack this account off and it looks like it may be cancelled anyway.

    I'm a Luddite when it comes to emails, so my question is am I able to close down this email address myself? If not, do I run the risk of some 10 year old from Russia using it to scam stuff under my name? i don't really trust the bloke that they will cancel it to be honest
    it's OK to head out for wonderful, but on your way to wonderful, you're gonna have to pass through all right. When you get to all right,
    take a good look around and get used to it, because that may be as far as you're gonna go.

  • #2
    Probably not much help but I doubt they will cancel it if its still running as their terms up until a few years ago were that you kept the email if you left them now they say it shuts down after a month. Your best bet is to do away with it and move all your accounts with forums etc to a new email address eg: a hotmail or gmail account if you haven't already.

    My Mother in Law recently cancelled her BT contract and tried to keep her email and they tried to sell her a similar subscription. We moved her over to GMAIL but despite their terms and conditions saying it closes after a month it is still running 6 months later. I don't know if it was powered by Yahoo, my father is with BT and he joined later and his wasn't but he had been getting suspicious emails telling him to change his password so I logged into his account manually and did it from there.

    BT are wankers always have been. Your best bet once you have no use for the account is to ring them again and demand they shut it down on the grounds of the Yahoo hack and your personal info etc.
    Mixes, Music: https://www.mixcloud.com/amitron_7/

    Music: https://blackmoofou.bandcamp.com/

    Videos: https://www.youtube.com/channel/UCL1...bw92ZSjvLMZKlQ

    Latest Infant Project: https://soundcloud.com/bcmf

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    • #3
      Another thing you should do is change the passwords on any site where you used an identical or similar password. Get a password manager like LastPass and let it generate long random passwords for you. People are crap at choosing secure passwords.

      If you are not a person, ignore that last piece of advice.
      "White paper inner sleeve is pristine ..."

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      • #4
        From the Guardian:

        "If BT Broadband customers – anyone with an email address ending @btinternet.com, @btopenworld.com or @talk21.com – aren’t sure whether they have a Yahoo webmail account, the company has released a tool to check. Affected customers should change their webmail password, as well as that on any service that used the same one. They should also rethink their usage of any security questions which are shared with the webmail account, since that information also leaked."

        http://pbtcsc.bt.motive.com/login/?w...w=EmailChecker

        When I put your address in it spat back:

        "Cannot find your email address.
        Sorry, we haven't been able to check which email service you are on. "

        which seems like a good thing and that maybe it has been de-activated.
        "White paper inner sleeve is pristine ..."

        Comment


        • #5
          Hi all

          Thanks for the advice. Yeah, BT are a bunch of tosspots.

          Originally posted by Turboellis View Post

          When I put your address in it spat back:

          "Cannot find your email address.
          Sorry, we haven't been able to check which email service you are on. "

          which seems like a good thing and that maybe it has been de-activated.
          Errr how do you know my email address? You are not a North Korean hacker are you?
          it's OK to head out for wonderful, but on your way to wonderful, you're gonna have to pass through all right. When you get to all right,
          take a good look around and get used to it, because that may be as far as you're gonna go.

          Comment


          • #6
            Ah, I misread the bit of your post where it looked like a real email address. Try using that utility and see what response you get.
            "White paper inner sleeve is pristine ..."

            Comment


            • #7
              The odd thing was with my Dad is the email was threatening to freeze his email account and my mother was also getting the same email to her address. Of course the emails are linked in some way and from memory they have to have the same password or something like that. Anyway I thought the best thing to do was delete it and do it manually in his account rather than clicking some random email link to be on the safe side.

              I did a search on the address and there did not seem to be any agreement as to whether or not these emails were actually from BT or a scam address. There were multiple threads, quite a few on the BT forum and all it would have took would be a moderator from BT to set the record straight.

              I'm fuming about his Yahoo hack, I've had a couple of yahoo accounts (mainly to gain access to Yahoo groups) in the past and obviously used my main email as a backup as since that announcement. I'm getting remote work job offers everyday weird if they were hacked in 2014. I cant change the password of my main email (although it's different from any other password I use) as the ISP shut down years ago, well was bought out by another ISP so I shall be moving important things to somewhere secure soon not that I ever save card details or the like online, too paranoid.

              I should be convincing my parents to use some kind of online email like Hotmail etc as they move ISP a lot. My Dad loathes BT and only went with them so they would finally fix his dodgy phone line and fit him a new socket. He'll be changing sooner or later but he also uses some weird pre-dial thing which routes his number to get cheaper calls so its put him off taking a package out with another firm including line rental as he would lose that and also at the time the local exchange was not offering much in terms of other ISP's with bundles (they have to install their equipment at the exchange) as its a small exchange but I think he should have greater choice now it was 3 years ago or more.

              Postscript to this is my ISP is in the middle of take over by BT which is all but done and dusted. It will be the third change and it gets my goat as they've been good value and don't engage in port throttling and the like.
              Mixes, Music: https://www.mixcloud.com/amitron_7/

              Music: https://blackmoofou.bandcamp.com/

              Videos: https://www.youtube.com/channel/UCL1...bw92ZSjvLMZKlQ

              Latest Infant Project: https://soundcloud.com/bcmf

              Comment


              • #8
                I'd leave Hotmail or whatever it's called now, well alone. Hotmail had a terrible security record and its successor is probably not much better. Though I don't particularly want to give google access to my data, at least their security is a bit better. Proton mail is better but not as easy to use.
                "White paper inner sleeve is pristine ..."

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                • #9
                  Also this:

                  https://www.grahamcluley.com/time-close-yahoo-account/
                  "White paper inner sleeve is pristine ..."

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