I am REALLY pissed off today and want to scream at a particular label in the USA, but I thought I should ask for an opinion from you folk to see if I am over-reacting, so if you have time, please read the following, I'll try and keep it as short as possible, and let me know if you think I'm being unreasonable.
1. I ordered 2 super limited edition LPs (numbered and special coloured vinyl, not so unusual) from a label in the USA. I joined their VIP system in order to order this special edition and paid a small sum for the privilege.
2. Since I live in Japan but they were able to fulfill the order in the UK with free shipping I went for it, initially asking them to deliver to address A, a friend's address who I thought I would be seeing soon after in Japan.
3. I realized the records wouldn't arrive in time, so asked the label to get the records delivered to address B, another friend, who I would definitely be seeing a month later. The label said that could be taken care of.
4. No records arrived at address B, so I contacted the label. They said they were having problems with the fulfillment company, but if the records didn't turn up, they would have to give me a refund. I replied that was unacceptable. I wanted the LPs they'd offered and told them to get on the case.
5. In the meantime, my friend at address A told me the records had turned up there, so I contacted the record label and told them. Case closed, I thought. So somewhere there's a problem in the system. Delivered to address A after telling me they could deliver to address B.
6. Finally my friend from address A comes to Japan with the records. I open the package, see that although the delivery slip mentions 2 copies of the numbered, they actually sent me a different, non VIP, not as beautiful coloured vinyl version. Seems like the fulfillment company don't have a clue what they're doing.
7. I now feel like telling the label, send me EXACTLY what I ordered or give me a full refund.
Am I being unreasonable?
1. I ordered 2 super limited edition LPs (numbered and special coloured vinyl, not so unusual) from a label in the USA. I joined their VIP system in order to order this special edition and paid a small sum for the privilege.
2. Since I live in Japan but they were able to fulfill the order in the UK with free shipping I went for it, initially asking them to deliver to address A, a friend's address who I thought I would be seeing soon after in Japan.
3. I realized the records wouldn't arrive in time, so asked the label to get the records delivered to address B, another friend, who I would definitely be seeing a month later. The label said that could be taken care of.
4. No records arrived at address B, so I contacted the label. They said they were having problems with the fulfillment company, but if the records didn't turn up, they would have to give me a refund. I replied that was unacceptable. I wanted the LPs they'd offered and told them to get on the case.
5. In the meantime, my friend at address A told me the records had turned up there, so I contacted the record label and told them. Case closed, I thought. So somewhere there's a problem in the system. Delivered to address A after telling me they could deliver to address B.
6. Finally my friend from address A comes to Japan with the records. I open the package, see that although the delivery slip mentions 2 copies of the numbered, they actually sent me a different, non VIP, not as beautiful coloured vinyl version. Seems like the fulfillment company don't have a clue what they're doing.
7. I now feel like telling the label, send me EXACTLY what I ordered or give me a full refund.
Am I being unreasonable?
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