Hurray it's another boring something happened during an online transaction thread

[J.R]

If something goes missing in the post, should you reimburse the buyer the full amount, including postage. Or the amount minus postage?

[Turboellis]

Depends what service you sent it by (insured or not), or what you said you would do in the circumstances.

You need to give us more information.

[cratedigger]

Or how you sold it. If it's on discogs I think you are expected to reimburse the full amount including postage, regardless of the shipping method you used.

[bennyboy]

Generally, onus is on you to refund, unless you have tracking to show it was sent and arrived etc. If they paid via paypal they could do a claim anyway.

[J.R]

Thanks

[J.R]

Looks like it made the states but has gone awol over there. Maybe it's awaiting application of a 'major border tax'

[eclipsechaser]

Agree with the others above. However encouraging the punter to hold on, more often than not ends in them receiving the package correctly.

[Cacapo]

how long has it been? Christmas should add a week or two really.

[pastafrolla]

Looks like it made the states but has gone awol over there. Maybe it's awaiting application of a 'major border tax'

Try inserting the UK tracking number into the USPS website and see if the current status comes up... it works for Italian registered tracking numbers so if it works for you, you can then follow any progress or see where it's currently held up. The US buyer could then phone up the depot / post office...

[cratedigger]

^This^

https://tools.usps.com/go/TrackConfirmAction_input

With the Swedish post tracking I only get info when it arrived to the US, and eventually when it's delivered. With the USPS tracking you see more detailed info, if it is still in customs, in a facility along the way, or if delivery attempts have been made.